Privacy Policy

Zezo Group is a Dubai-based wholesale distributor of premium shisha products, operating in the Middle East. We are the official Middle East distributor of Maxx Hookah and Blade Hookah, and the producer of Aryen hookah tobacco and YAZ natural charcoal. Our website (zezogroup.ae) serves as a product catalogue and point of contact for business enquiries. We do not operate an online store and do not process payment card data through this website. For any questions about this policy, contact us at info@zezogroup.ae.

We collect information only when you voluntarily provide it to us — for example when you submit an enquiry through WhatsApp, email, or a contact form. The information we may collect includes: — Your name and position — Business or company name — Phone number and email address — Message content and product interest We also collect basic technical data through website analytics, including browser type, device type, pages visited, and approximate geographic region. This data is aggregated and not linked to individual identities. We do not collect sensitive personal data such as financial details, identification documents, or health information.

We use the information you provide solely for the following purposes: — To respond to your product enquiries and wholesale requests — To send you pricing, availability, or catalogue information you have requested — To maintain a record of our business correspondence — To improve our website and communications based on aggregate usage data We do not use your information for unsolicited marketing. We will only send follow-up messages related to an enquiry you have initiated.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business — such as email and messaging platforms (e.g. WhatsApp Business, Google Workspace) — solely to the extent necessary to fulfil your request. These providers are not permitted to use your data for their own purposes. We may disclose information if required to do so by UAE law, court order, or a competent government authority.

Our website uses minimal cookies necessary for standard website operation and basic analytics. These help us understand how visitors interact with our pages so we can improve the experience. We use no advertising or retargeting cookies. No cookie data is sold or shared with advertising networks. You may disable cookies in your browser settings at any time. Some features of the website may function differently as a result.

We retain business enquiry correspondence for up to 3 years from the date of last contact, in accordance with standard business record-keeping practice in the UAE. Analytics data is retained in aggregated, anonymised form for up to 24 months. You may request deletion of your personal data at any time by contacting info@zezogroup.ae. We will respond within 30 days.

In accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the right to: — Access the personal information we hold about you — Request correction of inaccurate data — Request deletion of your data where no legal obligation requires us to retain it — Withdraw consent to processing at any time — Request a copy of your data in a portable format To exercise any of these rights, contact us at info@zezogroup.ae or call +971 52 710 6432.

Zezo Group's products — including hookah pipes, tobacco, and charcoal — are intended exclusively for adults aged 18 and above. Our website is not directed at persons under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.

We take reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, or loss. Our communications are conducted through secure channels. As with any digital communication, no method of transmission is 100% secure. We encourage you to contact us through official channels only — info@zezogroup.ae or +971 52 710 6432.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the bottom of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy. If changes are material, we will note them prominently on this page.